Refund policy

Noviq Threads Return & Refund Policy

Because our products are made to order, we generally do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind. Please review product descriptions and sizing information carefully before placing your order.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Noviq Threads as soon as possible after delivery. Include your order number, a description of the issue, and clear photos showing the problem.

If the issue is confirmed, we will work with you to provide an appropriate resolution, which may include a replacement or refund.

If your package is lost in transit or there is another delivery issue, please contact us through our website so we can review the order.

Orders cannot always be changed or canceled once they have entered production, so please contact us immediately if you notice an error after ordering.

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.

Contact: Please use the Contact page at NoviqThreads.com for return, refund, or order-related requests.